Geeks operations team is looking for customer service representatives to join our office in Jordan. The successful applicants must be energetic and able to multi-task, problem solve, learn fast, give estimates, provide excellent customer service and be team players.

The person we are looking for:

• Exemplary Attendance and Punctuality
• Adjusts effectively to work within new work structures, processes, requirements, or cultures
• Focuses and guides self and team members in accomplishing work objectives.
• Clearly conveys and receives information and ideas through a variety of media
• Makes customers and their needs a primary focus of one’s actions
• Develops and sustains productive customer relationships
• Identifies and understands issues, problems, and opportunities
• Takes action that is consistent with available facts, constraints, and probable consequences
• Deals effectively with others in antagonistic situations
• Establishes proper courses of action to ensure work efficiency
• Maintains stable performance under pressure
• Possesses the technical/professional expertise required to do the job
• Actively appreciates and includes the diverse capabilities, insights, and ideas of others
• Sets high standards of performance for self

Quality repairs and customer satisfaction are our primary mission! We're looking for a dynamic and positive full-time Mobile Technician, with a passion for technology & gadgets, and the attention to detail required to perform to Geeks standards.

The person we are looking for :

• Diagnoses and performs repairs on electronic devices, primarily iPhones, Samsungs & iPads
• Performs routine inspection and testing pre-repair and post-repair
• Performs repairs to the highest quality standards set by Geeks
• Has the ability to provide exceptional customer service through interactions with clients

We anticipate that you will :

GEEKS is changing the Tech Support Industry for businesses by creating a tech driven on-demand model that connects consumers and businesses with the specific Geek to support their needs.
To build a scalable organization with an awesome culture we need to attract exceptionally talented individuals who raise the performance bar and are aligned with the promise of the organization.
Our promise is to change the world by providing technological and therefore emotional peace of mind to all those who need it. We also aim to build a home bred disruptive organization in the region and beyond.

The person we are looking for :

• Drives the growth of GEEKS’ Business customer base
• Strategically identifies target businesses
• Solves problems creatively
• Develops deep relationships with key stakeholders
• Drives conversions

We anticipate that you will :

Customer Satisfaction is the main goal of Level 2 Technical Geek. The candidate must be an experienced technologist with a proven track record of hands-on experience. He must possess a strong commitment to high-quality customer service and solid work ethic

The person we are looking for :

• Customer oriented
• Experienced technologist with a proven track record of hands-on experience
• Can work under minimum supervision

We anticipate that you will:

Customer Satisfaction is the main goal of Level 2 Technical Geek. The candidate must be an experienced technologist with a proven track record of hands-on experience.

The person we are looking for:

• Customer oriented
• Experienced technologist with a proven track record of hands-on experience
• Proficient with managing multiple clients
• Advanced troubleshooting skills of familiar and unfamiliar technologies alike
• Superior analytical and problem-solving abilities with keen attention to detail.

We anticipate that you will:

The right candidate will be working on creative visual identities, interactive promotions, responsive landing pages, website Emails, print, social media and other various creative content. You will be working closely with the creative head, and with a team of experienced digital experts, developers and managers.

The person we are looking for:

• Strong organizational skills, project planning abilities, timeline management, and attention to details.
• Thorough knowledge of website design, including mobile, responsive and e-commerce
• Experience designing in Adobe Creative Suite.
• Experience with HTML 5/Google Platform Ads.
• Experience with social media advertising-Facebook, Instagram, etc.
• Demonstrate a passion for product and brand building.

We anticipate that you will:

As a manager in the Operations team, you will drive the growth and efficiency of Geeks’ consumer base and will report directly to the Head of Operations. You are expected to strategically manage and grow the day-to-day operations by allocating resources and parts efficiently, improving our daily conversions, maintaining a high customer service and executing lean process improvements to operate at a healthy margin and turnover.

The person that we are looking for:

• Can lead a large team of Geeks to improve their efficiency and expand their training to deliver impeccable repairs and support with the highest quality and customer service
• Has an obsession for metrics, such as; basket size, repeat ratio, conversion rate, gross margin and customer ratings
• Demonstrated success in a rapidly-growing organization
• Top performer at previous roles
• Self-ownership and continuous improvement

We anticipate that you will:

IT Support Geek is a key member of the team and must possess a strong commitment to high-quality customer service and solid work ethic.
Customer satisfaction and self-ownership are the main goals of a IT Support Geek.

The person that we are looking for:

The candidate must be an experienced technologist with a proven track record of hands-on experience.

We anticipate that you will:

Customer satisfaction and self-ownership are the main goals of a IT Support Geek.

The person we are looking for:

The candidate must be an experienced technologist with a proven track record of hands-on experience in Email Migration & Support; Workstation & Software Support and Antivirus deployment & management.

We anticipate that you will: