Become a Geek

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Do you consider yourself a creative thinker? A skilled practitioner? An ambitious human being? Come join our team of innovation geeks in our HQ here in Dubai.
Customer Service Representative

Posted on : 13 Dec 2017

Status : Active

Amman / Jordan
Key Info:
Job Type: Full Time
Salary: n/a
Location: Amman / Jordan

Geeks operations team is looking for customer service representatives to join our office in Jordan. The successful applicants must be energetic and able to multi-task, problem solve, learn fast, give estimates, provide excellent customer service and be team players.

The person we are looking for:

• Exemplary Attendance and Punctuality
• Adjusts effectively to work within new work structures, processes, requirements, or cultures
• Focuses and guides self and team members in accomplishing work objectives.
• Clearly conveys and receives information and ideas through a variety of media
• Makes customers and their needs a primary focus of one’s actions
• Develops and sustains productive customer relationships
• Identifies and understands issues, problems, and opportunities
• Takes action that is consistent with available facts, constraints, and probable consequences
• Deals effectively with others in antagonistic situations
• Establishes proper courses of action to ensure work efficiency
• Maintains stable performance under pressure
• Possesses the technical/professional expertise required to do the job
• Actively appreciates and includes the diverse capabilities, insights, and ideas of others
• Sets high standards of performance for self

Support

• Deliver service and support to end-users
• Ensure excellent customer service
• Evaluate and analyze symptoms
• Making sure technicians are fully utilized
• Follow standard processes and procedures
• Redirect problems to appropriate resources
• Offer alternative solutions to retain business
• Interact with customers to provide information in response to inquiries
• Handle high volumes of incoming calls, outgoing calls and online submissions
• Organize ideas and communicate messages properly
• Ensure schedules are running smoothly without delays
• Schedule requests according to locations and request volume
• Facilitate communication between customers and technicians
• Stay current with system information, changes, and updates

Required Skills

• Proper phone etiquette
• Fluent in Arabic and English (speak, read and write)
• Proficient in typing and grammar
• Knowledge of relevant mobile/computer software
• Knowledge of customer service principles and practices
• Effective listening skills
• Willingness to co-operate with others and work to the greater good
• Multi-tasking capabilities
• Great at problem-solving and resolving issues

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Mobile Technician with Bike or Light Vehicle License

Posted on : 18 Jan 2018

Status : Expired

Dubai / UAE
Key Info:
Job Type: Full Time
Salary: n/a
Location: Dubai / UAE

Quality repairs and customer satisfaction are our primary mission! We're looking for a dynamic and positive full-time Mobile Technician, with a passion for technology & gadgets, and the attention to detail required to perform to Geeks standards.

The person we are looking for :

• Diagnoses and performs repairs on electronic devices, primarily iPhones, Samsungs & iPads
• Performs routine inspection and testing pre-repair and post-repair
• Performs repairs to the highest quality standards set by Geeks
• Has the ability to provide exceptional customer service through interactions with clients

We anticipate that you will :
Support

• Adopt and embody Geeks core values in every interaction with colleagues and clients.
• Willing to continuously expand your skillsets to accommodate other Geeks service.
• Provide training and share lessons learned with other technicians throughout the company.
• Accurately document repairs and parts information on repair tracking documents / work orders and in Geeks application.
• Monitor parts inventories within guidelines set by Operations function.
• Keep work area clean and sterile.

Required Skills

• Honesty and Transparency: the main requirements for the job.
• Must have a minimum of 3 years iPhone, Samsung and/or iPad repair experience!! Do not apply if you do not have this background.
• High School diploma or GED/equivalent certification required.
• Passion for working on electronic gadgets: we will train you on the procedures and processes.
• Positive attitude and strong work ethic.
• Oral and written communication proficiency: The ability to read, write and communicate in English in order to communicate with colleagues and clients.
• High focus on quality rather than speed when performing repairs

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Head of Business Development

Posted on : 01 Feb 2018

Status : Active

Dubai / UAE
Key Info:
Job Type: Full Time
Salary: n/a
Location: Dubai / UAE

GEEKS is changing the Tech Support Industry for businesses by creating a tech driven on-demand model that connects consumers and businesses with the specific Geek to support their needs.
To build a scalable organization with an awesome culture we need to attract exceptionally talented individuals who raise the performance bar and are aligned with the promise of the organization.
Our promise is to change the world by providing technological and therefore emotional peace of mind to all those who need it. We also aim to build a home bred disruptive organization in the region and beyond.

The person we are looking for :

• Drives the growth of GEEKS’ Business customer base
• Strategically identifies target businesses
• Solves problems creatively
• Develops deep relationships with key stakeholders
• Drives conversions

We anticipate that you will :
Support

• Acquire 24-30 new companies per quarter.
• Generate/qualify and close your own leads,
as well as close passed on prequalified ones.
• Work with minimal supervision.
• Work closely with the Chief Sales Officer to exceed targets and achieve accelerated growth goals.
• Generate unique ideas to expedite and grow the expected conversion targets.

Required Skills

• 5+ years of experience in B2B sales and business development. Experience in IT is a plus.
• Proven record of being a “Top performer” at previous roles and achieving targets.
• Bachelor’s degree required, MBA is a plus.
• Does not take “No” for answer.
• Experience is SAS and Salesforce is a plus.
• High energy, charismatic, innovative, creative.
• Passion for startups and the technology industry. Keen Interest in IT “A Geek at Heart”.
• Executes quickly.
• Loves selling and enjoys negotiations.
• Aggressively self-driven individual.

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Technical Geek Level 2

Posted on : 31 Mar 2018

Status : Expired

Dubai/ UAE
Key Info:
Job Type: Full Time
Salary: n/a
Location: Dubai/ UAE

Customer Satisfaction is the main goal of Level 2 Technical Geek. The candidate must be an experienced technologist with a proven track record of hands-on experience. He must possess a strong commitment to high-quality customer service and solid work ethic

The person we are looking for :

• Customer oriented
• Experienced technologist with a proven track record of hands-on experience
• Can work under minimum supervision

We anticipate that you will:
Support

• Primarily responsible for customer interaction and management of client infrastructure services
• Assist with maintenance of customer service SLAs by providing solutions remotely or onsite
• Independently resolve Level 1 and level 2 issues and work closely with L3 Geeks to resolve critical problems
• Management of client infrastructure hardware/software and related technologies
• Identify & troubleshoot server, email and network issues
• Document solutions and infrastructures

Required Skills

• Honesty and Transparency: the main requirements for the job.
• Technical Certifications (MCP/MCTS, CCNA, ACSP)
• Minimum of 5 years of hands-on experience
• Valid UAE Driver’s License
• Proven track record identifying and championing appropriate new technologies.
• Strong knowledge and experience in server and network infrastructure problem resolution.
• Proficient with managing multiple clients.
• Advanced troubleshooting skills of familiar and unfamiliar technologies alike.
• May require troubleshooting unfamiliar products through vendor or online documentation.
• Excellent written and verbal communication skills including interpersonal / customer service skills.
• Superior analytical and problem-solving abilities with keen attention to detail.

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Technical Geek Level 3

Posted on : 31 Mar 2018

Status : Expired

Dubai/ UAE
Key Info:
Job Type: Full Time
Salary: n/a
Location: Dubai/ UAE

Customer Satisfaction is the main goal of Level 2 Technical Geek. The candidate must be an experienced technologist with a proven track record of hands-on experience.

The person we are looking for:

• Customer oriented
• Experienced technologist with a proven track record of hands-on experience
• Proficient with managing multiple clients
• Advanced troubleshooting skills of familiar and unfamiliar technologies alike
• Superior analytical and problem-solving abilities with keen attention to detail.

We anticipate that you will:
Support

• Primarily responsible for customer interaction and management of client infrastructure services.
• Assist with maintenance of customer service SLAs by providing solutions remotely or onsite.
• Independently resolve Level 2 and Level 3 issues and serve as an escalation point for the team.
• Management of client infrastructure hardware/software and related technologies.
• Maintain 0 downtime at client sites, Identify & troubleshoot server, email and network issues
• Document solutions and infrastructure

Required Skills

• Honesty and Transparency: the main requirements for the job.
• Technical Certifications (MCSA/MCSE, CCNA/CCNP, ACSP(preferred))
• Minimum of 7 years of hands-on experience.
• Valid UAE Driver’s License
• Proven track record identifying and championing appropriate new technologies.
• Strong knowledge and experience in server and network infrastructure problem resolution.
• May require to troubleshoot unfamiliar products through vendor or online documentation.

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Junior Web/Graphic Design

Posted on : 05 Apr 2018

Status : Active

Amman, Jordan
Key Info:
Job Type: Full-Time
Salary: n/a
Location: Amman, Jordan

The right candidate will be working on creative visual identities, interactive promotions, responsive landing pages, website Emails, print, social media and other various creative content. You will be working closely with the creative head, and with a team of experienced digital experts, developers and managers.

The person we are looking for:

• Strong organizational skills, project planning abilities, timeline management, and attention to details.
• Thorough knowledge of website design, including mobile, responsive and e-commerce
• Experience designing in Adobe Creative Suite.
• Experience with HTML 5/Google Platform Ads.
• Experience with social media advertising-Facebook, Instagram, etc.
• Demonstrate a passion for product and brand building.

We anticipate that you will:
Support

• Prepare creatives for our digital marketing: print material, social, media post, web banners.
• Update product images and website banners.
• Create HTML 5 banners (Google Web Designer) or Gif animated banner for digital media outlets.
• Format digital advertising to a variety of sizes: mobile, tablet and desktop standards.
• Support departments with the creation of marketing and sales content ( powerpoint designs, word templates etc).
• Contribute to marketing department creative brainstorm of new campaigns
• Maintain awareness of new digital advertising trends and opportunities, presenting to team when relevant.
• Support graphic design department with clipping, retouching, resizing when needed.
• Ability to prioritize assigned work and complete in a timely manner
• Ability to be flexible within deadline driven due dates
• Creating landing pages, banner advertising and e-mail marketing that align with brand guidelines and marketing expectations
• Creating print marketing materials, such as brochures, newsletters, posters and signage
• Collaborating with marketing team, senior management, designers, and programmers

Required Skills

• 1–3 years in an agency/studio environment is preferred or related professional experience.
• This position requires solid experience as a digital designer; website front end design, graphic design, advertising.
• Able to organize multiple tasks and manage projects through to completion.

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Operations Manager

Posted on : 18 Apr 2018

Status : Expired

Dubai, UAE
Key Info:
Job Type: Full-Time
Salary: n/a
Location: Dubai, UAE

As a manager in the Operations team, you will drive the growth and efficiency of Geeks’ consumer base and will report directly to the Head of Operations. You are expected to strategically manage and grow the day-to-day operations by allocating resources and parts efficiently, improving our daily conversions, maintaining a high customer service and executing lean process improvements to operate at a healthy margin and turnover.

The person that we are looking for:

• Can lead a large team of Geeks to improve their efficiency and expand their training to deliver impeccable repairs and support with the highest quality and customer service
• Has an obsession for metrics, such as; basket size, repeat ratio, conversion rate, gross margin and customer ratings
• Demonstrated success in a rapidly-growing organization
• Top performer at previous roles
• Self-ownership and continuous improvement

We anticipate that you will:
Support

• Own the end-to-end service delivery execution, operational metrics and process improvements; drive and deliver initiatives and grow the consumer segment of the business
• Monito and improve the conversion rate and response time of the CS team
• Provide recommendations and take actions based on strategic objectives, forecast and performance metrics
• Identify sales and discount strategies to improve the basket size and repeat ratio respectively to achieve the quarterly revenue targets
• Track the performance metrics of each Geek and schedule timely meetings to discuss opportunities and issues
• Identify and eliminate process bottlenecks and map improvements to deliver higher efficiency and output
• Act as a point of escalation for the CS team for any conflicts or pending issues with clients and maintain a high overall rating on social accounts

Required Skills

• Honesty and Transparency: the main requirements for the job.
• 3-5 years of experience in an operationally-intensive role
• Ability to problem solve and identify solutions in high pressure situations
• Excellent project management and communication skills
• Bachelor’s Degree is required
• Positive attitude and strong work ethic.

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I.T. Support Geek

Posted on : 19 Apr 2018

Status : Expired

Dubai, UAE
Key Info:
Job Type: Full Time
Salary: n/a
Location: Dubai, UAE

IT Support Geek is a key member of the team and must possess a strong commitment to high-quality customer service and solid work ethic.
Customer satisfaction and self-ownership are the main goals of a IT Support Geek.

The person that we are looking for:

The candidate must be an experienced technologist with a proven track record of hands-on experience.

We anticipate that you will:
Support

• Primarily responsible for customer interaction and management of consumer on-demand services.
• Maintain customer service SLAs by providing solutions at client locations.
• Independently resolve technical issues with a high focus on Wi-Fi, Email Configuration, CCTV and Home Automation services.
• Management of consumer requests by scoping issues, creating quotations and seamless execution to fulfill services to the highest quality and customer service standards.
• Identify & troubleshoot email and network issues.
• Develop troubleshooting techniques to isolate problems and drive solutions based on in-depth analysis.

Required Skills

• Technical Certifications (Preferred)
• Minimum of 5 years of hands-on experience.
• Valid UAE Driver’s License
• Proven track record identifying and championing appropriate new technologies.
• Strong knowledge and experience in network, video and email problem resolution.
• Proficient with managing multiple clients.
• Advanced troubleshooting skills of familiar and unfamiliar technologies.
• May require to troubleshoot unfamiliar products through vendor or online documentation.
• Excellent written and verbal communication skills including interpersonal / customer service skills.
• Superior analytical and problem-solving abilities with keen attention to detail.

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IT Support Laptop Hardware & Software

Posted on : 04 Sep 2018

Status : Expired

Dubai
Key Info:
Job Type: Temporary
Salary: n/a
Location: Dubai

Customer satisfaction and self-ownership are the main goals of a IT Support Geek.

The person we are looking for:

The candidate must be an experienced technologist with a proven track record of hands-on experience in Email Migration & Support; Workstation & Software Support and Antivirus deployment & management.

We anticipate that you will:
Support

• Primarily responsible for customer interaction and management of consumer on-demand services.
• Independently resolve technical issues with a high focus on Wi-Fi, Email Configuration, Hardware and Software support for Laptops and Computers
• Management of consumer requests by scoping issues, creating quotations and seamless execution to fulfill services to the highest quality and customer service standards.
• Identify & troubleshoot email and network issues.
• Develop troubleshooting techniques to isolate problems and drive solutions based on in-depth analysis.

Required Skills

• Technical Certifications (Bonus)
• OWN VISA
• Minimum of 2-3 years of hands-on experience.
• Proficient with managing multiple clients.
• Advanced troubleshooting skills of familiar and unfamiliar technologies.
• May require to troubleshoot unfamiliar products through vendor or online documentation.
• Excellent written and verbal communication skills including interpersonal / customer service skills.

Apply Now
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