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Terms of Use

This Geeks Technology DMCC (“Geeks”) General Terms of Service (“Service Terms”) is provided to you (“Customer”) in connection with the Geeks service that Customer has purchased (the “Service”). These terms and conditions comprise the entire agreement between Customer and Geeks with respect to the Service.

Acknowledgment and acceptance of terms of service

Unless stated in writing otherwise, all fees and charges are nonrefundable. Geeks may change the fees and charges then in effect, or add new fees or charges based on market requirements.

Payment

Geeks may change the terms and conditions of the Service from time to time. Upon any such change, Geeks will notify the Customer by posting the changes to the site from which the Service was purchased. Geeks reserves the right to modify or discontinue the Service with or without notice to Customer. Geeks shall not be liable to Customer or any third party should Geeks exercise its right to modify or discontinue the Service. Customer’s use of the Service constitutes an affirmative agreement by Customer to abide and be bound by these Service Terms and its modifications.

Modifications to terms of service and service

We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable privacy laws and our own internal standards and best practices. As part of your interaction with Geeks, we may collect personal information such as contact information, including name, address, phone number, e-mail address and image. Geeks may use customer images on Geek’s social media accounts for marketing purposes. 
The customers have the full right to ask Geeks to remove any photo placed on social media accounts or other marketing initiatives. 
Geeks may also contact customers periodically to inform them of company services and promotions. Customers can unsubscribe from those notifications at any point.

Privacy Policy

Customer agrees that prior to Geeks servicing any Customer equipment it is Customer’s responsibility to (1) back-up the data, software, information or other files stored on Customer’s computer disk drives, peripherals, MP3 player, phone and/or on any other electronic storage device; and (2) remove all videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film or other media from Customer’s product. Customer agrees that whether or not Customer requests back-up services from Geeks and/or its third party service provider, neither Geeks nor its third party service provider shall be liable under any circumstances for any loss, disclosure, alteration or corruption of any data, software, information, files, videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film or other media.

Customer’s responsibility to back-up data

If a customer does not claim his/her device within 60 days of being contacted by Geeks with an evaluation or after the device has been fixed and the customer has been informed of the same, Geeks reserves the right to dispose of the device without being held liable or responsible. Geeks will make attempts to contact the customer via call, sms or email. If repeated attempts to do so have been unsuccessful Geeks will discard the device. By using our service and there in accepting these terms, the customer forfeits his right to claim the device and or damages after the stipulated 60-day notice period.

Device Storage

Geeks shall not be liable for any failure or delay in performance due to any cause beyond its control. Geeks and/or its third party service providers reserve the right to refrain from providing the Services ordered and instead refund Customer’s payment, wholly or in part, on the basis that the minimum system requirements are not met or the technical needs (including wiring or overcoming physical or technical barriers) or other requirements of the Customer are unusual or extensive and beyond the scope of these Service Terms, as determined by Geeks.

Limitations to service

Customer agrees to indemnify, defend, and hold harmless Geeks (and its affiliates and their respective officers, directors, employees and agents) from and against any and all losses, costs, obligations, liabilities, damages, actions, suits, causes of action, claims, demands, liens, encumbrances, security interests, settlements, judgments, and other expenses, (including but not limited to cost of defense, settlement, and reasonable attorneys’ fees) of whatever type or nature, including, but not limited to, damage or destruction to property, injury (including death) to any person or persons, which are asserted against, incurred, imposed upon or suffered by Geeks by reason of, or arising from: (a) Customer’s breach of this Agreement; (b) Customer’s actual or alleged infringement of any patent, copyright, trademark, trade secret or other property or contract right of any other person; (c) Customer’s actual or alleged failure to promptly pay sums due Geeks or third parties; (d) Customer’s failure to comply with applicable laws, regulations or ordinances; or (e) the acts or omissions of Customer (or its officers, directors, employees or agents).

Indemnification

All Geeks services fall under 4 different categories (A, B, C, D). Category A protects the part for 2 years, category B protects it for 6 months, category C protects it for 3 months and category D is manufacturer’s warranty 
Warranty is limited to the parts and/or service(s) that were paid for by the customer. 
After Geeks repairs the device, the warranty does not protect against: 
Mishandling that causes the part to bend, twist, or crack 
Water damage 
Subsequent accidental or purposeful drops 
Damage resulting from attempted customer repairs 
Software issues unrelated to the repair 
New damages unrelated to the original repair 
Any loss of data occurring as a result of the repair – customers are advised to back up all data prior to repair attempt 
Our warranty also does not cover the outcome of a repair if certain pre-repair  conditions exist, including: 
Existence of known manufacturing and/or performance issues related to the device  separate from the repair 
Existence of damage to the frame of device, as noted prior to the repair 
Jailbroken devices 
Tampering with internal hardware: under certain conditions, internal damage may  make a repair impossible.

Warranty

CUSTOMER EXPRESSLY AGREES THAT USE OF THE SERVICE IS AT CUSTOMER’S SOLE RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. GEEKS EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. GEEKS MAKES NO WARRANTY THAT THE SERVICE WILL MEET CUSTOMER’S REQUIREMENTS, OR THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; NOR DOES GEEKS MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICE. CUSTOMER UNDERSTANDS AND AGREES THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT CUSTOMER’S OWN DISCRETION AND RISK AND THAT CUSTOMER WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO CUSTOMER’S COMPUTER/SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY CUSTOMER FROM GEEKS OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO EACH CUSTOMER. IT IS THE RESPONSIBILITY OF CUSTOMER TO BACK-UP ALL DATA ON COMPUTERS AND OTHER DEVICES; GEEKS WILL NOT BE HELD LIABLE FOR LOSS OF ANY CUSTOMER DATA. 
LIMITATION OF LIABILITY. GEEKS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR THE INABILITY TO USE THE SERVICE OR FOR COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES OR RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH THE SERVICE OR RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF CUSTOMER’S TRANSMISSIONS OR DATA, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLE, EVEN IF GEEKS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPtLY TO EACH CUSTOMER. 
It is Customer’s responsibility to back-up the software and data that is stored on Customer’s computers, hard disk drive(s), and/or on any other storage devices Customer may have, and Geeks shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files. Geeks shall not be liable in any way for damages arising from any part, equipment, peripheral, software or other product supplied to Customer by Geeks. Notwithstanding any language to the contrary, Geeks’s maximum liability to Customer arising from or related to Geeks under this Agreement shall be limited to the sums paid by Customer to Geeks under this Agreement during the three months prior to the time the cause of action arose.

Disclaimer of warranties

Either Customer or Geeks may immediately terminate the Service upon written notice to the other party. Upon termination of the Service, Customer’s right to use the Service immediately ceases. Customer shall have no rights and Geeks will have no obligations regarding the Service thereafter.

Termination

The Service Terms shall be governed by and construed in accordance with the laws of Dubai, excluding its conflict of law provisions. Customer and Geeks agree to submit to the exclusive jurisdiction of the courts in Dubai. Customer and Geeks agree that any cause of action arising out of or related to this Service must commence within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred.

Laws

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Terms of use and service | Some legal things you should know - it‚Äôs all pretty standard stuff like payment, warranties, services etc. Check it out!

Terms of use | Geeks

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Geeks will recommend, plan and implement the right IT solutions for your business

IT Consultancy & Infrastructure

Digitalization is fundamentally changing how businesses operate and thrive. The age of the digital market is such that, business services like automation and cloud technologies are not optional, but the very core components of transformation for any company regardless of their size. No business is too small to have a managed service provider to ease out the difficulties of managing IT-related issues. Most businesses today need some or the other type of IT services, so proper support can be garnered to safely start their business. The best IT Consultancy Services in Dubai help in adding an additional layer of protection to the client’s businesses, saving their time and helping them focus on different aspects of their business.
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Our services are top-notch with modernized infrastructure built around the elements such as hybrid cloud, software-defined networks, the digital workplace, etc. Through a combination of our application services and professional consultation capabilities, we set up modernized operations tailored to meet the requirements of our clients. Setting up a detailed and well-planned multiple-level security for our clients to keep hackers and thieves at bay. These IT professionals can tackle issues related to network security, to development of infrastructure, so they are crucial in any organization.
For many organizations, hiring these IT consultancy service professionals can be beneficial as it can help in maximizing focus on business growth, thereby being cost-efficient. Providing small to large businesses with the best IT consultancy services in Dubai who work in the best interests of the clients and their businesses. For optimizing to the different enterprise’s best interest, Geeks offer a wide range of services tailored for the maximum benefit and further increase their business objectives. Taking the center stage in maximizing customer satisfaction and the end result, catering to businesses and individuals alike.
Statistically speaking, ever since digitalization, the benefits of IT consulting to businesses have been numerous and influential. Referring to Statistic, compared to back 2016 when it was just $43.46 billion, companies worldwide have invested over $53.67 billion in the year of 2021, in IT consulting and services. Thus, our IT consultancy service experts provide advice and assistance to companies in order to optimize their IT infrastructure and reach their business goals. With the industry rapidly changing with the advancement in the field and up and coming innovations, the complicated landscape is better to be left with the experts for steering smoothly.
There is a wide range of IT consulting services, some of them deal with technology consulting, strategic IT planning, cloud consulting, IT security consulting, VoIP services, and more. So, when a client hires an IT consultancy service, they are not just hiring one person, but an entire company with a collective knowledge greater than one in-house employee or IT team. At the best IT consultancy services in Dubai, only professionals who are experienced IT experts are sent to assist the client with their IT issues. Who immerse themselves in the problem for swift solution in the best interest of the client.
IT consultancy service experts provide IT service to all businesses on a contract basis, as they are hired on a contract basis and are not in-house IT departments. The difference between an IT consultant and an in-house IT department is that the IT consultant is not an employee, but rather a contracted service. As initially being a small business, it’s not easy to have the money to dedicate towards a full-time, in-house IT department. The overhead can be very high for employing a full-time IT staff, even if small businesses have such money. So, it is very convenient for small businesses to turn to managed IT consulting services.
There are many issues that are faced by businesses, we understand that issues can sometimes be unpredictable and therefore they need to be tackled in an organized and effective way. Hired IT consultation services that specialize in internet security, will help in the prevention of the concerning problem before they can cause any harm that might result in long spans of server or network downtime. There are many types of cyber security threats that make businesses vulnerable to the risk of derailment of their operations, which can severely affect the service and growth of the business. These risks include viruses, malware, and phishing scams. The best IT consulting services in Dubai can help in the prevention of these threats by providing constant monitoring, assisting in training employees, and regularly conducting fixes and updates even during the night hours.
Other services include advising the clients on the services that would be required to them, by tailoring it according to their business needs like estimation, competitive analysis, development of IT corporate strategy, implementation of IT systems, overall system management, and many more. Also, by outsourcing an IT consultancy service the clients can cut the cost of hiring a full-time IT department on their team and save on taxes and overhead expenses. Thereby making the hiring of IT consultancy services beneficial to them, which is cost-effective and value-efficient. Lastly, it is not simple to put all of the thoughts in one place for the transformation of the finished product. As there is a lot of hard work that goes into assisting the client for a smooth running and optimization of the client’s business, collaboration between the IT consultancy service and client is the key to mutual growth and success.
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We provide expert IT guidance, making sure that your business benefits from clear and scalable IT solutions. We cover the whole value chain from procurement to delivery with a quick turnaround time, and with a cost-conscious approach.

Features

With access to our expertise, you will gain control of your IT network, increase your productivity and reduce your costs.

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IT Strategy, Planning and Budgeting

We will advise on an IT infrastructure that will allow your employees to experience minimal downtime, maintaining their focus on their responsibilities.

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Business Continuity Planning

We will protect your business from security threats, and help implement and maintain security policies and procedures.

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Managed Cybersecurity

We will provide reliable cloud solutions such as hosted email, advanced email protection, cloud security, cloud storage and cloud desktops solutions.

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Cloud Consulting (Capex vs. Opex)

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Office IT Setup &  Relocation

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Email Migration

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Storage, Backup  & Cloud Solutions

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Office PBX, PABX  & IP Phone Systems

IT Projects

Contact Us

The best in class IT Consulting and Infrastructure services. Connect with the best IT experts to help you with all your IT outsourcing and consultancy needs

IT Consultancy and Infrastructure Dubai, UAE | Geeks.ae

IT Consultancy &#038; Infrastructure

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Get a Free IT Audit

IT Annual Maintenance Contracts (IT AMC)

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Real Businesses, Real Results

We have had the pleasure of working with Geeks for over 6 years – They have supported us from transitioning from a small, single office to multiple sites across the Gulf. We have enjoyed working with the Geeks team through our business’ growth and look forward to partnering with them as our business continues to grow.

We have been working with Geeks since 2022. They have been instrumental in helping us scale, stay secure, and navigate the ever-evolving tech landscape. Their constant support and expert guidance make them more than just an IT provider—they are a crucial part of our team. We truly value their partnership and highly recommend their services!

We’ve been working with Geeks for many years, and they’ve been a trusted partner since the very beginning. They are incredibly reliable, easy to work with, and consistently go above and beyond to accommodate our needs. They’ve been handling all our IT needs for years now, and we wouldn’t have it any other way. Highly recommend them to anyone looking for solid support and a team that genuinely cares!

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Customer Satisfaction!

Discover what our clients have to say about GEEKS—partnering to simplify IT, foster innovation, and deliver tailored solutions that drive success every step of the way.

What clients say about us?

Talk to a Geek

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Let Geeks handle your IT Support and maintenance services with the managed IT services system that helps monitor your IT infrastructure and allows your business to run seamlessly while preventing issues through the predicative and proactive support functionalities.
We ensure every AMC client receives the fastest response time through our transparent portal that monitors every activity throughout the engagement. With our IT Annual Maintenance Contracts in Dubai and the UAE, you will enjoy your own customized system giving you full visibility over your requests, infrastructure as well as all IT Assets covered by your AMC agreement.
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This managed services IT AMC grants you 24/7 access to a team of highly trained IT professionals that have scored an average response time of less than 30min for 100% of the clients.
If you’re looking for the best IT support AMC company in Dubai, or the UAE, our highly-trained and certified technicians will assist you whether on-site or remotely to provide you with the best AMC service you can have. You will enjoy a very efficient, transparent, technology driven service without having to spend extra money or deal with manual processes.
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With GEEKS IT Support Services in Dubai you will enjoy:

Our constant monitoring of your business networks and servers through a centralized hub allows us to proactively respond to alerts and prevent tech failures before they arise, ensuring your business experiences 100% continuity and virtually no downtime. As a result, you and your team will become more productive will focus on growing the business.

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24/7 proactive monitoring:

You receive unlimited support from a large team of highly skilled, rigorously trained and certified technical resources across various IT disciplines (PC/MAC, servers, network, security, email and cloud). Whether it’s onsite or remote support, we ensure that you can always access support.

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Specialized Certified Support

We provide you with full visibility to your IT workspace through your own personalized IT dashboard. Here you can log requests and queries, monitor all the resolved and pending issues, see all your IT assets (including all devices and software), and follow stats on the type of requests put in so far. It’s never been easier to log a request, get instant IT support and feel in control of your overall IT network.

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Visibility and Ease of Use

By constantly monitoring your office PCs, servers, and the overall network, we can identify and manage bottlenecks, potential problems and threats before they arise. i.e. weak Wi-Fi signal, malware threats, device reaching maximum space, low toner etc. 
This allows us to provide you with active vs reactive support, making it our mission to eliminate downtime.

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Predictive & Preventative Measures

We will assess your risks and implement a security strategy that will protect your business network against intrusion, malware, viruses, spam, and other hazards so that your employees work without disruption. We also ensure that all your data is safely backed up on cloud and at your workspace. Lastly you can rely on Geeks to train your staff and help you set up your company IT policies.

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Cybersecurity and IT Policies

We ensure the right backup infrastructure is setup through our system, tailored towards your backup needs with the goal to ensure your company’s data is recoverable at any point especially in the event of a failure or an unforeseen disaster.

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Data back-up and recovery

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<h3 class="sub-title text-center">A single hub to manage your IT environment</h3>

Geeks will send you a push notifications once an issue requires your attention

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Preventative/Proactive

Log a request or a query and one of our Geeks will be in touch immediately

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Unlimited remote support

IT asset management and monitoring

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IT asset management and monitoring

Get statistics on usage and issues that occur per machine type or per user

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In depth IT analytics

GEEKS Platform

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Step 1

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Get full IT health checks & periodic IT audits

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Get started with GEEKS 

This managed services IT AMC grants you 24/7 access to a team of highly trained IT Professionals.

IT Annual Maintenance Contracts in Dubai, UAE | Geeks.ae

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An IT support company that brings a new approach to IT annual maintenance contracts through an automated system and application, supported by a large pool of IT technical experts

IT Support for Businesses

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Our Partners

Geeks has been our trusted IT partner since 2022, taking full ownership of our infrastructure—from setup and scaling to security. What sets them apart is their prompt, reliable support and deep understanding of our needs. Their professionalism and efficiency give us peace of mind. We value them as a crucial partner in our growth.

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Customer 
Satisfaction!

Hear it from those who trust Geeks — real stories of simpler IT, friendlier support, and better outcomes.

What our clients say

Speak with an IT Expert

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Frequent Downtime

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Security Vulnerabilities

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Slow Issue Resolution

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Blocked Productivity

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Loss of Customers

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Missing Files

What Happens When IT Support Fails You

Fast, friendly IT support when you need it most.

We jump into action the moment you call—no waiting, no fuss.

Rapid Response, Zero Headaches

Speak to experts who understand your tech and your business.

Real People, Real Solutions

We don’t just patch problems—we solve them at the root.

Fix It Right the First Time

From one-time fixes to ongoing care, we’re always just a message away.

Support That Sticks Around

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GEEKS is here to help

We act as your IT support arm by combining a suite of IT services into a single system that handles all your company’s IT support needs. Through constant remote monitoring, preventative maintenance, device optimization and 24/7 support we make sure your business is never disrupted. 
 
- 24/7 Monitoring 
- Predictive and Preventive support 
- Unlimited full support

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Annual Maintenance Contract (AMC)

End to end IT support services company. Get instant access to specialized IT support resources remotely or on-site. Select to pay per use or ask for a tailored package that fits your specific business IT needs. 
 
 
 
- Pre-paid blocks of hours or tailored plans 
- Platform access and same day SLAs 
- Access to a large pool of specialized Geeks