Managed IT Services for Growing Businesses | IT AMC Dubai

An IT AMC (Annual Maintenance Contract) is an ongoing IT support agreement where a dedicated team manages your company’s day-to-day technology. In Dubai, businesses use IT AMC services to keep systems up to date, prevent downtime, and ensure fast support when something goes wrong.
It usually includes helpdesk support, on-site visits, device management, updates, cybersecurity, and regular maintenance, giving SMEs a predictable, reliable way to manage all their IT needs without hiring an internal team.

Our IT AMC plans cover everything a typical Dubai SME needs to stay operational: unlimited remote support, fast onsite visits, 24/7 monitoring, cybersecurity management, Microsoft 365 setup and optimization, backup and disaster recovery, and full IT maintenance.
We also document your environment, manage user onboarding and offboarding, support hybrid teams, handle licensing, and provide regular reports so you always know how your IT is performing.

The cost of an IT AMC depends on your team size, number of devices, level of complexity, and whether you need onsite support. Most SMEs in Dubai choose a monthly or yearly AMC plan to avoid unpredictable IT costs.
While prices vary across IT support companies in Dubai, the value comes from having stable systems, reduced downtime, and a predictable monthly budget without surprise charges.

Yes. Many companies approach us specifically because they’re unhappy with slow response times or inconsistent service from their current provider.
We handle the entire transition: reviewing documentation, securing access, stabilizing systems, resolving long-standing issues, and setting up proper monitoring and cybersecurity. Your daily operations continue running while we take over, without disruption.

Absolutely. All GEEKS AMC contracts include unlimited remote support for everyday issues and rapid onsite response for urgent or complex cases.
Dubai companies often prefer this mix because it gives them fast fixes for small problems and in-person help when it really matters, especially during outages, hardware failures, or network issues.

Yes. We work with SMEs and larger corporate offices that need centralized IT management across multiple locations in Dubai or the wider UAE.
This includes managing networks, Microsoft 365, cybersecurity standards, device provisioning, onboarding processes, and policies that keep the whole organization aligned and secure, even if teams work from different places.

Yes, many Dubai-based SMEs rely entirely on GEEKS instead of hiring an internal IT team.
With an outsourced IT department, you get certified engineers, cybersecurity specialists, monitoring tools, and structured processes without the cost of hiring full-time staff.
This is especially useful for companies with 10–150 employees that want predictable support and long-term stability.

Yes. Our ISO 27001 and ISO 20000-1 certified processes support industries that require strict compliance, such as finance, legal, HR, healthcare, professional services, and government-related sectors.
We help implement secure access control, endpoint protection, email security, backup policies, and documentation needed for audits or regulatory requirements in the UAE.

Remote issues are handled quickly through our helpdesk, and if something needs attention onsite, we dispatch an engineer based on the priority and SLA of your plan.
Most Dubai SMEs come to us because their previous AMC provider was slow. Our goal is to fix issues before they become downtime through proactive monitoring, and when something urgent happens, we act fast.

Yes, we support offices, hybrid teams, and fully remote staff.
This includes securing remote devices, managing cloud access, configuring VPNs or conditional access, optimizing Microsoft 365 for remote work, and ensuring staff can work safely from anywhere.