Managed IT Services (AMC)

An IT AMC (Annual Maintenance Contract) is a managed service agreement that ensures your IT systems are maintained, monitored, and supported year-round. For businesses in Dubai and Abu Dhabi, it offers predictable costs, faster support, and stronger security — all without the burden of building an in-house IT team.

Ad-hoc support usually means reacting to problems after they’ve already caused damage. With a Managed Services approach through an IT AMC, we work proactively — preventing issues before they impact your operations. It’s about peace of mind and long-term stability.

The IT AMC service is best suited for**small to mid-sized businesses (0 to 250 employees) n cities like Dubai, Abu Dhabi, and Riyadh.
It’s ideal for companies that need reliable, ongoing IT support without the overhead of an in-house team. Whether a business is just starting out or growing steadily, an AMC provides the structure, security, and scalability needed to stay efficient and focused.

Our IT AMC includes a full suite of managed IT services tailored for SMBs in Dubai, Abu Dhabi, and Riyadh. Key features include a free IT audit, 24/7 support via Teams or Slack, automated maintenance, a dedicated account manager, cyber essentials (antivirus, backup, email security), IT advisory and roadmapping, and complete procurement support. It’s everything a growing business needs — in one proactive, reliable package.

Yes, absolutely. Our Managed Services are designed to work seamlessly for hybrid and remote teams, making them a perfect fit for today’s distributed work environments. We support clients headquartered in Dubai, Abu Dhabi, and Riyadh, with teams spread across the globe — providing secure access, cloud management (Microsoft 365, Google Workspace), and end-to-end remote device support.

Our IT AMC offers fast response times — typically under 30 minutes. Most issues are resolved within the same day, as long as there are no major dependencies or advanced troubleshooting involved. We also integrate directly with your team via Microsoft Teams or Slack, making collaboration smooth and boosting both response and resolution speeds. With our managed IT support, help is always just a message away.

Our IT AMC is designed to drive ongoing improvement, not just maintenance. In your first 12 months, we follow a focused roadmap starting with an IT audit and onboarding.

- Q1: Build the foundation — go-live support, 2FA, backups, device health
- Q2: Cybersecurity essentials — secure email, endpoints, network policies
- Q3: Advanced protection — MDM, DLP, compliance alignment
- Q4: Productivity & automation — Power Automate, SharePoint, AI workflows

It’s a clear, phased journey tailored to your business — giving you structure, security, and smarter operations from day one.

That’s perfectly fine — our Managed IT Services are designed to work hand-in-hand with your in-house team. Many SMBs in the Middle East use our IT AMC to extend their internal capabilities, whether it’s handling escalations, managing cybersecurity, filling skill gaps, or simply covering during staff absences. We bring structure, tools, and strategic support that help your internal IT team perform at their best — without burning out or missing a beat.

If you're constantly firefighting IT issues, waiting too long for support, or your tech setup isn’t keeping up with your growth — it’s probably time. A reliable IT AMC partner helps reduce downtime, improve security, and bring structure to your IT operations. Whether you're based in the Middle East or anywhere in the world, we offer a free consultation to assess your current setup and show how Managed Services can simplify your tech — and free your team to focus on what matter

Getting started is simple. We begin with a short discovery call to understand your setup, challenges, and goals. If we see a strong fit, we’ll run a quick IT assessment and recommend the right AMC plan based on your needs. From there, we handle a smooth, well-structured onboarding — ensuring zero disruption. We only move forward if we’re confident we can add real, measurable value to your business.