Your Trusted ISO 200001 Certified IT Service Provider in Dubai

ISO 20000-1 is the international benchmark for IT Service Management. It defines how a company structures, monitors, and improves its IT processes to deliver consistent, high-quality service.
For IT providers in Dubai, this certification proves their systems are independently audited, compliant with global standards, and capable of delivering reliability and performance at scale.

Certification guarantees that your provider follows audited processes, well-defined service levels, and proactive monitoring.
At GEEKS, this structure ensures predictable outcomes, fewer disruptions, and a higher level of accountability for every client project.

You gain reliable support, measurable SLAs, and proactive service management that prevents downtime before it affects your operations.
It also ensures better cost control, smoother communication, and faster response times, key advantages for UAE-based organizations.

ISO 20000-1 focuses on service quality and operational performance, while ISO 27001 deals with information security and data protection.
GEEKS holds both certifications, ensuring clients receive IT services that are efficient, secure, and fully compliant with international standards.

Always request to see the official certificate issued by an accredited body. You can also verify the certificate number on the registrar’s website.
GEEKS’ ISO 20000-1 status is publicly verifiable, giving clients full confidence in our compliance and service integrity.

SMBs face enterprise-level IT demands but often lack internal resources. Partnering with a certified provider gives them access to proven frameworks that enhance reliability, reduce downtime, and scale efficiently, without large overhead costs.

The certification requires annual surveillance audits and a full recertification every three years.
At GEEKS, we maintain continuous audit readiness with regular internal reviews, so our clients always benefit from fully compliant service management.

Certified ITSM systems include processes like incident management, service continuity, change control, and performance monitoring.
These processes ensure that services are consistent, measurable, and always improving based on client feedback and performance data.

Certification aligns your IT operations with international and local compliance frameworks, including DIFC, NESA, and government regulations.
This alignment helps Dubai-based companies maintain resilience, security, and accountability across all technology systems.

Our strength lies in combining certified expertise with local market understanding.
We integrate ISO 20000-1 principles into every service—managed IT, cybersecurity, cloud, and infrastructure, ensuring clients across the UAE experience reliability, efficiency, and measurable results.