Agri-Commodity Leader | Trusted Local IT, Backed by Global Standards

A Digital Transformation Story
To support Louis Dreyfus Company’s UAE operations, GEEKS became the local extension of their global IT team—delivering structured, SLA-driven onsite support, improving communication with Central IT, and enhancing efficiency through skilled engineers and a reliable escalation framework.
Problem
LDC’s UAE office struggled with poor local IT support marked by weak technical communication, lack of expertise, and no structured coordination with the global Central IT team, leading to delays and inefficiencies.
Solution
GEEKS deployed skilled onsite engineers, established clear communication channels with Central IT, and implemented a structured, SLA-backed support model to ensure accountability and operational efficiency.
Outcome
LDC achieved smoother coordination with Central IT, faster issue resolution, and reliable local IT support aligned with global standards—reducing downtime and improving overall operational performance.
- Misaligned & Inconsistent
- Communication
- Clear & Timely
- Limited Skillset
- Technical Expertise
- Qualified Engineers
- Disjointed with Central IT
- Coordination
- Seamless Collaboration
- Slow & Unstructured
- Issue Resolution
- SLA-Driven & Prompt
- No Ownership
- Accountability
- Dedicated Point of Contact
- Ad Hoc & Unreliable
- Support Model
- Structured & Professional
- Undefined
- Escalation Process
- Multi-Level Escalation Matrix
- Frequent Delays
- Operational Efficiency
- Streamlined & Efficient