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Agri-Commodity Leader | Trusted Local IT, Backed by Global Standards

Industry

Industry

Agri-Commodities Sector

Core Services

Core Services

Sourcing agricultural commodities
Processing & Storage
Trading & Merchandising

Team Size

Team Size

23

IT Setup

IT Setup

Multinational

Services Provided

Services Provided

Local IT Support

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A Digital Transformation Story

To support Louis Dreyfus Company’s UAE operations, GEEKS became the local extension of their global IT team—delivering structured, SLA-driven onsite support, improving communication with Central IT, and enhancing efficiency through skilled engineers and a reliable escalation framework.

  • Problem

    LDC’s UAE office struggled with poor local IT support marked by weak technical communication, lack of expertise, and no structured coordination with the global Central IT team, leading to delays and inefficiencies.

  • Solution

    GEEKS deployed skilled onsite engineers, established clear communication channels with Central IT, and implemented a structured, SLA-backed support model to ensure accountability and operational efficiency.

  • Outcome

    LDC achieved smoother coordination with Central IT, faster issue resolution, and reliable local IT support aligned with global standards—reducing downtime and improving overall operational performance.

Before Geeks
After Geeks
  • Misaligned & Inconsistent
  • Communication
  • Clear & Timely
  • Limited Skillset
  • Technical Expertise
  • Qualified Engineers
  • Disjointed with Central IT
  • Coordination
  • Seamless Collaboration
  • Slow & Unstructured
  • Issue Resolution
  • SLA-Driven & Prompt
  • No Ownership
  • Accountability
  • Dedicated Point of Contact
  • Ad Hoc & Unreliable
  • Support Model
  • Structured & Professional
  • Undefined
  • Escalation Process
  • Multi-Level Escalation Matrix
  • Frequent Delays
  • Operational Efficiency
  • Streamlined & Efficient