Media Agency | Reliable Tech for a Growing Team

Industry

Industry

Advertising Services

Core Services

Core Services

Marketing Strategy
Communication Planning
Digital Insights

Team Size

Team Size

51-200

IT Setup

IT Setup

Multi-location SME

Services Provided

Services Provided

Managed IT Services,
Consulting,
IT Process Optimization

image

Enhancing Managed IT Services for Acorn Strategy

To support Acorn Strategy’s growth and digital operations, Geeks Technologies transformed their outdated IT service model into a structured, strategic, and proactive IT support system. By eliminating reactive approaches and aligning IT with business goals, Geeks improved overall IT stability, accountability, and business continuity.

  • Challenge

    Acorn Strategy faced recurring IT disruptions due to a break-fix support model, no strategic IT guidance, poor onboarding, unclear processes, and high storage costs with inefficient data management.

  • Solution

    Conducted detailed IT gap analysis, Created structured onboarding and IT process documentation, Introduced a dedicated account manager, Shifted to proactive maintenance with periodic health checks, Deployed an interactive ticketing platform

  • Outcome

    Reduced downtime and IT firefighting, better governance and decisions, empowered staff to focus on core work, a stable IT ecosystem, and significant cost savings through optimized data management.

Before Geeks
After Geeks
  • Reactive break-fix support
  • Support Model
  • Proactive IT governance
  • No strategic consulting
  • IT Strategy
  • Roadmapping & consulting
  • Office managers overloaded
  • Accountability
  • Dedicated IT account manager
  • No proactive monitoring or maintenance
  • IT Stability
  • Structured monitoring & maintenance
  • Poor issue tracking
  • Process Control
  • Interactive ticketing & reporting